Terms and Conditions. 

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1. We are unable to accept bookings for a dog subject to the terms of the Dangerous Dogs Act 1991 or any other dogs with aggression problems towards other dogs and/or people. We understand Sighthounds and Lurchers can be reactive towards other dogs and  we have the techniques to work with these dogs. Please be honest with us when filling out your application. If you fail to tell us that your dog is reactive towards other dogs we reserve the right to cancel or terminate your booking immediately.  

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2. Please present the dog for boarding or day care in a clean and groomed condition and with up to date vaccinations, de-flea and anti-worming treatments. This should include Kennel Cough. We reserve the right to turn away any dog in an unsuitable condition for home based care. You MUST bring your dogs proof of vaccinations on every visit for us to verify and file.

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Dogs will have annual vaccinations that protect them against:

• Parvovirus

• Hepatitis

• Leptospirosis

• Distemper

 

Some of these require a booster once a year, and others give immunity for three years. You will need to check with your vet when their booster is due as they will need to be up to date and fully vaccinated at least two weeks before they come to Ancroft Hounds. The Kennel Cough vaccine isn’t routinely given to dogs, so needs to be given at least four weeks before their visit. Kennel Cough usually comes from Bordetella Bronchiseptica and Canine Parainfluenza, both of which cause sneezing, coughing, and chest issues. It is your responsability to ensure your hounds vaccinations are up to date. 

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3. You agree that if in extreme cases your dog is found to be destructive, aggressive, agitated, stressed, completely unmanageable in the home or highly anti-social, Ancroft Hounds may refuse to board your dog for the remainder of their stay. This can also include excessive barking or any other such vocal behaviour that could result in a noise complaint from other residents. We will  contact you and your emergency contact. Your emergency contact will be expected to provide alternative care or make arrangements to kennel your dog at your cost. Every effort will be made to avoid such an event by you providing an honest account of your dogs traits and by having an open and frank discussion at the initial meet and greet.

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4. You agree that if your dog attacks, or is involved in a fight with, another dog (and/or person) causing injury to that dog (and /or person), you will be responsible for any losses incurred as a result including, but not limited to, payment of veterinary fees, insurance excess fees, and legal fees in respect of injuries to another animal (and/or person) caused by your dog. We recommend but do not insist that your dog be insured against sickness, accident, or injury and for third party liability prior to boarding. Where urgent medical attention is required and immediate payment is made by Ancroft Hounds, you as the client or owner of the hound receiving care, will reimburse Ancroft Hounds upon proof of expenses within seven days. 

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5. Your dog must not be known to chew, scratch or destroy furniture or house fittings under normal circumstances. Should your dog’s behaviour become uncontrollable, destructive or unreasonable, you accept that he/she could be placed in a dog boarding kennel at your own expense until your return and will be subject to a £20.00 transfer charge. Any damages caused by your dog to our home or possessions other than reasonable wear and tear, and the occasional "settling in accident", will be paid for by you directly to Ancroft Hounds on your return.

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6. You will need to supply the necessary dog food and treats for the duration of the stay. If additional food or treats are required you agree, upon presentation of a receipt, to reimburse Ancroft Hounds in full within 7 days.

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7. Reasonable efforts will be made to contact you in the event of an emergency. However, Ancroft Hounds reserves the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. If your dog becomes unwell, has an accident or injures himself/herself, or seems to be in any type of pain, we might need to take him/her to a veterinary surgeon and you agree to be responsible for payment of all the veterinary fees incurred. 

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8. You undertake to make full disclosure of any quality or characteristic which might make your dog not suitable for home boarding, including, but not limited to, behavioural or health problems, anti-social behaviour including aggression, incontinence/lack of house-training or excessive loud barking/whining. Failure on your part to disclose any matter which might render the dog unsuitable for home boarding will be deemed a material omission amounting to a fundamental breach of this agreement. You will also be liable for additional costs if Ancroft Hounds experiences difficulties due to failure to disclose in the booking form, any matter that would be accepted as reasonably unsuitable for home boarding.

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Our Promise to you.

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1. Ancroft Hounds shall practice with integrity, responsibility, trustworthiness and shall recognise their responsibility to their clients, clients’ pets, clients’ property, and society in general.

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2. The welfare of clients’ dogs shall be paramount and shall not be made subordinate to commercial considerations.

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3. Ancroft Hounds shall maintain professional relationships with their clients and shall not exploit such relationships for improper personal, professional or financial gain, nor seek inappropriately to impose their own values on clients. Ancroft Hounds shall not disclose any personal or private information about their clients.

 

4. Ancroft Hounds will not leave dogs unattended except for short periods only (2-3 hours) or as agreed with owners. In the case of an emergency an allocated key holder must have access. A CCTV system is in operation at all times.

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5. Ancroft Hounds will provide clean, dry, warm, draught-free bedding space; an area for dogs to relieve themselves; food, fresh water, exercise to owners requirements and maintain the guest dogs normal routine as much as is possible.

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6. Ancroft Hounds must ensure dogs are walked according to owner’s instructions at all times i.e. on or off the lead allowances. They must ensure proper control at all times and dispose of excrement safely.

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7. Ancroft Hounds may only transport dogs under their care with permission of the owner or in cases of emergency i.e. to visit a veterinary surgeon. Confirmed permission is given by the owner on completion of the booking form unless stated otherwise.

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8. Ancroft Hounds must keep safe the provided records of all current dogs under their care for immediate reference i.e. contact details, feeding, exercise and veterinary details in case of emergency.

 

9. Ancroft Hounds must abide by all current Health and Safety legislation.

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10. Ancroft Hounds must abide by all National and Local Laws and Byelaws.

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Payment and Cancellation Policy.

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We will invoice you in full at the time of your booking. No deposit is required.  Payment should be made, in full no later than 28 days before your booking starts. 

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In the event of cancellation by you with more than a twenty eight day notice period we will fully refund your payment within three to five working days. In the event of cancellation by you with less than twenty eight days notice period we reserve the right to retain 50 percent of your booking fee, dependent on the notice given by you of cancellation. 

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In the event of cancellation by us,  whether in advance or during you booking, caused by a change in our personal circumstances, we will use all our reasonable efforts to introduce you to a boarding service of similar standards and rates, enabling you to keep your plans in place. We will of course also refund you in full for any remaining nights boarding. 

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In the event of cancellation by us during a booking, caused by a negative change in your dogs behaviour, and in extreme circumstances meaning they have to be removed from our care, we reserve the right to retain the remainder of your booking fee. Any refund for unused nights is discretionary. 

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If you have booked multiple visits with us and we notice a shift in your dogs behaviour, and this behaviour means they have become unsuitable for boarding, we reserve the right to cancel any or all future bookings. Ancroft Hounds shall not be responsible for any personal loss, financial or otherwise, to the owners resulting from such a cancellation. Ancroft Hounds reserves the right to cancel any future bookings at little or no notice. If your future visit is planned within ten days of the prior visit in which we have decided that we can no longer board your dog, we will refund your future booking fee in full. 

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